General Repair Work
We run a very busy and dynamic workshop. We repair a variety of bikes for a wide customer base. We have many regular customers but we are meeting new customers every day. Our mechanics are trained, cytech qualified and work to the highest standard.
While you wait free of charge bike check-over
We are happy to do a check-over of your bike, assess its general condition and make recommendations for repair and service work required at any time. We can then book it in for specific repairs if needed. We always give an estimate of cost before any work is agreed.
We usually book in bikes on a ‘first come, first served’ basis, with a turn-around time of between half a day and two days, depending on how busy we are (occasionally longer if parts have to be ordered in). We will ask you for a daytime contact number in case of any complications and will give you a time for collection and collection ticket when you drop off your bike. Please Note: We don’t usually call to say that the bike is ready – only if it’s not going to be ready at the time given.
If you need your bike everyday we can pre-book your repair for a specific day. To pre-book a repair bring your bike to us so we can assess the work. Once assessed we can pre-book it. On the day we will ask you to leave the bike with us for a minimum of 4 hours.
If a bike is clearly unsafe to ride and the customer does not want us to do the work required to make it safe, we may refuse to work on it.
Free First Service (on new bikes bought from us)
Customers who buy a new bike from us are asked to bring the bike back after 2–4 weeks for its after-sale check. This is carried out by our regular mechanics in the workshop so we need to be able to book the bike in to go through with the repair jobs.
If you live outside Oxford and are having to make a trip in to Oxford especially to get your first service done, please phone in advance to pre-book a workshop slot. (Who says we don’t respond to customers feedback ?!). If a new bike is only getting occasional use then it is sensible to leave it a little longer before bringing it in for its first service.